We require that someone be home on the agreed delivery day if applicable, otherwise a redelivery fee will apply.
In accordance with Distance Selling Regulations, we offer a 14-day money back guarantee if you are not satisfied with the item.
The item must be returned in its original packaging and condition.
Unless the item is not as described in a material way, the buyer is responsible for return shipping expenses.
Buyers are fully responsible for any customs duties or local taxes that may be incurred on items sent outside of the United Kingdom, and we are not responsible for any delays in shipping or in the customs procedures of any jurisdiction, which are completely beyond our control.
Please be advised that claims for damage with certain carriers can sometimes take several months to resolve, and we would be grateful for your patience and cooperation throughout the process.
Returns will be processed and refunds issued within 2-3 business days of receipt.